Business Conditions
Supplier
The services are supplied by:
Scatterwork GmbH
PO Box 26
8593 Kesswil
SwitzerlandInternet: http://www.scatterwork.com
Placing an Order
If you wish, please contact us first first to discuss your needs, using any of the methods on the Contact Us page. Then follow these steps:
- Pre-pay securely with American Express, Visa or Master Card.
- When your payment has been processed please check your e-mail for further instructions, allowing up to 48 hours, although response is often much faster. The confirmation e-mail includes schedule and access information.
- The times for one-to-one consultancy are confirmed during the first meeting.
Cancellations
Scatterwork® maintains a 20 business day cancellation policy (excluding Saturday, Sunday and Swiss public holidays) for scheduled events and consultancy appointments.
- If a scheduled event is cancelled or rescheduled before this deadline a 20% administration fee is charged.
- Within 10 business days 50% is charged.
- Otherwise the full fee is payable.
Fees
- Remote Consultancy and Off-Site assignments are charged in 30 minute increments, with a minimum pre-booking increment of one hour.
- Telecommunications costs are the responsiblity of the client. This allows you to choose the most cost effective method.
On-Site Assignments
As well as Remote Events, On-Site Assignments are accepted globally according to availability and logistics. Charging is the same as for remote events plus:
- CHF 60/ hour travel time from Romanshorn, Switzerland.
- 100% of travel and subsistence at cost, payable in advance (except within Switzerland, where they are invoiced).
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