Business Conditions

Supplier

The services are supplied by:

Scatterwork GmbH
PO Box 26
8593 Kesswil
Switzerland

Internet: http://www.scatterwork.com

Placing an Order

If you wish, please contact us first first to discuss your needs, using any of the methods on the Contact Us page.  Then follow these steps:

1. Click the Buy Now buttons to pre-pay securely with American Express, Visa or Master Card. A PayPal account is not required.
2. When your payment has been processed please check your e-mail for further instructions, allowing up to 48 hours, although response is often much faster.
3. Scheduling for remote events is made through our automated scheduling system, which operates across all time zones. The confirmation e-mail includes access information.
4. For one-to-one consultancy, you will also get the telephone number which you should call at the time of your teleconference.
5. The times of subsequent meetings are agreed at the end of each teleconference.

Cancellations

Scatterwork^® maintains a 20 business day cancellation policy (excluding Saturday, Sunday and Swiss public holidays for scheduled events and consultancy appointments.

• If a scheduled event is cancelled or rescheduled before this deadline a 20% administration fee is charged.
• Within 10 business days 50% is charged.
• Otherwise the full fee is payable.

Fees

• Remote Consultancy and Off-Site assignments are charged in 30 minute increments, with a minimum pre-booking increment of one hour.
• Telecommunications costs are the responsiblity of the client.  This allows you to choose the most cost effective method.

On-Site Assignments

As well as Remote Events, On-Site Assignments are accepted globally according to availability and logistics. Charging is the same as for remote events plus:

• €60/ hour travel time from Romanshorn, Switzerland.
• 100% of travel and subsistence at cost, payable in advance (except within Switzerland, where they are invoiced).

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